Hotline Services

The hotline provides callers and chat users with information about HIV, STIs, sexual health, and testing/health resources — privately and anonymously. The Hotline is also a resource for people living with HIV/AIDS, and acts as an information and referral service to Ohio residents. This includes referrals to care services, local health departments and HIV/AIDS organizations, mental health facilities, medical, legal and dental practitioners, etc. Health professionals may also contact the Hotline to find resources, testing sites, and general care information.

Hotline operators are always happy to help in any way possible. Don’t hesitate to contact the hotline with any questions, comments, or concerns you feel are relevant and may not be listed as a specific service.

  • Service Options

    • Call service and online live chat

      Talk with a live Hotline Operator from 9 a.m. to 5 p.m. every Monday through Friday by calling 1-800-332-2437, or chatting with us online. If you contact the Hotline after hours, please leave a message and an operator will contact you as soon as possible.

    • Printed Materials

      Hotline users can receive free printed materials mailed directly to their agency or home. Plain packaging may be requested for those looking to have information and resources sent discretely. Please find the ODH Order Form below to order educational materials. Ohio HIV/STD Hotline cards and educational materials not listed on the ODH Clearinghouse Order Form may be ordered by contacting ohioaidshotline@arcohio.org.

      ODH Clearinghouse Order Form 2016 [link to document]

    • Events

      Do you have an event at your school or organization where you would like a sexual health educator from the Hotline to attend? We are able to provide question-and-answer sessions, educational talks or seminars, event booths, live class chat or call sessions, and more. Please email ohioaidshotline@arcohio.org for more information and to schedule an event.

    • Training and Educational Sessions

      More in-depth training and educational sessions for any level may be requested for schools and organizations. Common trainings requested are:

      • MSM online outreach
      • Social media
      • Sexual health basics
      • HIV/STI basics
      • Safer sex on campus (college or high school level)

      If you don’t see one you are looking for, just ask! We are able to accommodate most topics. Please email ohioaidshotline@arcohio.org for more information or to schedule a training or educational session.

      Note: Please be aware that our email address is ohioaidshotline@arcohio.org and our responses to your questions will have that address. If anyone other than yourself has access to your email account and you do not want them to know of your correspondence with the Hotline, please take appropriate precautions.